ExitCare^® Product Support

The customer service team at ExitCare^® provides assistance and support related to quarterly updates and program installation/training for the successful deployment of our program and patient education content.

Please contact your Account Manager directly with any questions you may have or contact us at customerservice@exitcare.com.

Director, Customer Service

Jennine L.

800-694-6669 x578

Direct: 651-379-0578

JennineL@ExitCare.com

ExitCare Account Managers

Lorri Ann R.

800-694-6669 x511

Direct: 651-379-0511

LorriannR@ExitCare.com

Kara S.

800-694-6669 x575

Direct: 651-379-0575

KaraS@ExitCare.com

Cindy N.

800-694-6669 x579

Direct: 651-379-0579

CindyN@ExitCare.com

Chad H.

800-694-6669 x518

Direct: 651-379-0518

ChadH@ExitCare.com

Steve J.

800-694-6669 x478

Direct: 651-379-0478

SteveJ@ExitCare.com

Chris S.

800-694-6669 x476

Direct: 651-379-0476

ChrisS@ExitCare.com

Lisa F.

Direct: 651-379-0584

800-694-6669 x584

LisaF@ExitCare.com

Sarah K.

Direct: 651-379-0349

800-694-6669 x349

SarahK@ExitCare.com

ExitCare Technical Support

Are you a current customer and need help
or have technical questions?

By Phone: 800-694-6669 option 2

Regular hours 8:00 am - 5:00 pm Central, Monday - Friday.

By Email: support@exitcare.com

Emails are normally answered within 2 hours during normal business hours.

After Hours Support

After hours support is provided on a call-back basis. When calling after hours (including weekend and holidays) please leave a message for the After Hours Technical Support person. A call-back can be expected within 2 hours. There is a $50 charge for after hours NON-Emergency calls.
ExitCare After Hours Support Policy - pdf (170KB)

Product Installation Support

Installation Process for New Customers

Installation Overview/Manuals - Click to download

Installation Process Overview - pdf (44KB)

ExitCare User Manual, Version 7.0 (25MB)

ExitCare User Manual, Release Version 7.1 (50MB)

ExitCare User manual, Release, Version 7.3 (55MB)

ExitCare User manual, Release, Version 7.4 (52MB)

ExitCare User Manual, Release, Version 7.5 (52MB)

ExitCare User Manual, Release, Version 7.6 (51.6MB)

ExitCare User Manual, Current Release, Version 7.7 (52.4MB)

Exi tCare Communications Server Manual - pdf (1MB)

Supporting Documents - Click to download

A - Logo and Page Layout Information and Samples - pdf (1MB)

B - Letter to HL7 Clients about installation - pdf (207KB)

C - ExitCare HL7 Setup Worksheet with fields, with Meds, December 2009 - Word Doc (419KB)

D - Printer Recommendations, All, May 2010 - pdf (53KB)

E - Importing a Physician Database - pdf (502KB)

F - Security Information Document, v7.4 - pdf (239KB)

G - Computer Hardware and Software Requirements, EC v7.4 - pdf (111KB)

H - Faxing and E-Mail Fact Sheet - pdf (134KB)

I - Installation/Upgrade Instructions for ExitCare - pdf (226KB)

ExitCare_v7.x_InstallDatabase_UtilityGuide.pdf (373KB)

ExitCare_v7.x_InstallClient_UtilityGuide.pdf (432KB)

ExitCare_Convertv6.7_to_v7.x_Guide.pdf (375KB)

ExitCare_v7.x_Archive_UtilityGuide.pdf (387KB)

J - Printing Scripts on Security Paper - pdf (26KB)

K - Onsite Pre-Install and Training Checklist - pdf (36KB)

ExitCare After Hours Support Policy - pdf (170KB)

How Users Can Improve Speed & Reliability of ExitCare, v7- pdf (23KB)